Contact
Contact Humane Store
Order questions, product info, or general help. Send a message below and we’ll reply within 1–2 business days.
Order support
Include your order number and the email used at checkout.
Events or wholesale
Use the Events & Wholesale page so we can route it faster.
Response time
We reply in 1–2 business days. Weekends and holidays may take longer.
Events or wholesale
If this is about an event, wholesale, or a bulk run, use our Events & Wholesale page so we can collect the details we need and respond faster.
Quick help
For order questions, include your order number and the email used at checkout. For product questions, link the item you’re asking about.
Browse products →FAQ
Answers to the stuff people ask most
This helps you get a fast answer without waiting on email. If you still need help, use the form above.
After your order ships, you’ll receive a tracking email. If you don’t see it, check spam/promotions.
Still stuck? Message us with your order number and the email used at checkout.
Processing time and transit time vary by product and season. If you share your zip code and what you ordered,
we can give you the most accurate estimate.
If something isn’t right, reach out with your order number and what you want to do (return or exchange).
We’ll tell you the next steps and options based on the item.
If you want a relaxed fit, go true to size. If you like it snug, size down. If you’re between sizes,
size up. For the best recommendation, tell us your height, weight, and how you like things to fit.
Sometimes. If you message quickly after placing the order, we can usually help. Send your order number
and what needs to change and we’ll confirm what’s possible.